Question 1

Is BigCommerce the right platform for our business?

Accepted Answer

It depends on how you work and where you're going. We'll make the honest case for BigCommerce — and against it, if something else fits you better. We take no platform commissions either way.

Question 2

Can you migrate our existing site to BigCommerce?

Accepted Answer

Yes — content, products, order history, the lot. We run the old and new side by side until we're sure nothing was lost.

Question 3

Will our team be able to run the BigCommerce site ourselves?

Accepted Answer

That's a requirement, not a bonus. You get a clean setup and a walkthrough so your team can manage it day to day without calling us for every edit.

Question 4

How much does a BigCommerce project cost?

Accepted Answer

It comes down to scope, and we'd rather quote you honestly than lure you with a number that creeps up later. Send a rough brief and you'll have a fixed quote — with what's included spelled out — within one business day.

Question 5

How long does it take?

Accepted Answer

It depends on the scope, but you get a real timeline once we understand it — and we hold ourselves to it rather than letting it drift. A focused piece of BigCommerce work is often quicker than you'd expect.

Question 6

Do you offer support after launch?

Accepted Answer

Yes. We don't disappear at launch — the first weeks of real usage are when the useful data arrives. We offer retainers for ongoing BigCommerce work, or you can come back when you need us.

BigCommerce

BigCommerce Questions